ArtCrew terms of service

1. Operator and contract

1.1 Contracting trader

EEA launch item: because the Operator is established in the United Kingdom, the identity and contact details of any representative required under Article 27 GDPR or Article 13 of the Digital Services Act must be published here before the relevant EEA Services are offered. This drafting item is not a waiver of either obligation.

1.2 Formation and acceptance

Your contract begins on the earliest of: (a) your affirmative acceptance of these Terms; (b) creation of an account followed by use of the Services; (c) activation of a trial; or (d) our acceptance of an Order. Clicking an acceptance control is an electronic signature and has the same effect as signing on paper to the extent permitted by law. Merely browsing a public artist website does not make a visitor an account holder, although Sections 14, 15, 17, 25, 26, 28, and 29 apply to all visitors where relevant.

1.3 Contract documents and priority

The contract consists of: (a) the Order and mandatory pre-contract information shown at purchase; (b) these Terms, including the Data Processing Terms; (c) any plan-specific service description expressly incorporated into the Order; and (d) the Privacy Policy, which is a notice rather than a device for reducing your contractual rights. If documents conflict, the Order controls commercial particulars, then any signed negotiated agreement, then these Terms. A mandatory rule of law always prevails.

1.4 Consumer and Business Users

Some provisions distinguish between a “Consumer” and a “Business User”. A Consumer is a natural person acting for purposes wholly or mainly outside that person’s trade, business, craft, or profession. A Business User is anyone else. If you use ArtCrew for mixed purposes and your professional purpose is not predominant, you may still be a Consumer under applicable law. We will not treat a label, account type, or recital as conclusive where the law says otherwise.

1.5 Electronic contracting

The technical steps for a paid Order are ordinarily: select a Plan and interval; provide eligibility and billing particulars; review the price, renewal, trial, and legal notices; correct input errors; affirm the required contract terms; activate a control clearly indicating an obligation to pay; complete any Strong Customer Authentication; and receive our acceptance or a failure notice. A checkout submission is your offer and the paid contract is accepted only when ArtCrew confirms the Order after canonical provider verification. We retain the Order, acceptance timestamp, and legal-document versions for evidential and compliance purposes. You may download the current Terms and request the accepted version. The contract language is disclosed at checkout. ArtCrew is not subject to a voluntary code of conduct unless one is expressly identified there.

2. Definitions

Account

The authenticated ArtCrew account associated with you.

AI Feature

A feature that sends selected input to an artificial-intelligence provider to moderate, classify, analyse, or suggest content.

App

The ArtCrew mobile application and any supported dashboard application.

Content

Text, records, personal data, artwork information, photographs, audiovisual material, documents, designs, domains, links, code, and other material.

EEA

The European Economic Area.

Order

The checkout, subscription, trial, or other ordering record identifying a plan, price, billing interval, and any specific conditions.

Plan

A free, trial, Cloud, Cloud+Web, beta, or other access level we make available.

Published Content

User Content you direct ArtCrew to make publicly available, deliver to a third party, or embed on an artist website.

Services

The App, dashboard, APIs, cloud sync, storage, documents, support, billing, website, import, AI, social, notification, and related ArtCrew services we make available.

User Content

Content submitted, imported, generated from your instructions, stored, connected, uploaded, or published by or for you through the Services. It excludes ArtCrew software and materials.

3. Eligibility, authority, and territory

3.1 Age

You must be at least 18 years old and legally capable of entering this contract to create an Account, start a trial, or purchase a Plan. ArtCrew is not directed to children. You must not create an Account for a child or knowingly submit a child’s personal data unless you have a valid legal basis, all required authority, and have contacted us in advance where the processing could create heightened risk.

3.2 Authority

If you act for a studio, company, partnership, association, estate, gallery, or another person, you represent that you have authority to bind that person and to give all instructions submitted through the Account. That person is responsible for activity carried out under its Accounts. You must not impersonate another person or misstate your affiliation.

3.3 Territory and sanctions

Features, Plans, payment methods, app-store programs, languages, and prices may be limited by country, device, platform, age, or launch status. New paid Plans are intended for supported EU Member States only where the purchase interface expressly enables them. You must not circumvent territorial, app-store, tax, payment, entitlement, or sanctions controls. We may refuse an Order where required by law, provider rules, risk controls, or unavailable configuration. Account deletion, privacy requests, complaint handling, billing management, and statutory remedies remain available regardless of purchase eligibility.

4. Accounts and security

4.1 Accurate information

You must provide accurate, current, and complete registration, profile, country, age-attestation, and billing information and keep it updated. An artistic name may be used publicly, but billing, legal, tax, and rights requests may require your legal identity.

4.2 Authentication

ArtCrew may support email authentication, Apple sign-in, Google sign-in, QR handoff, pass-through browser sessions, and other secure methods. The identity provider’s own terms and privacy notice also apply. You must protect your device, email, authentication credentials, recovery methods, and active sessions. Do not share credentials, authentication links, QR approvals, one-time codes, payment secrets, or access tokens.

4.3 Account activity

You are responsible for activity reasonably attributable to your Account, except to the extent caused by our breach of duty or a compromise that you could not reasonably prevent. Notify us promptly at support@artcrew.io if you suspect unauthorized access. We may require identity and ownership verification before changing access, disclosing data, exporting data, or deleting an Account.

4.4 No transfer or account resale

You may not sell, rent, sublicense, transfer, or commercially share an Account or falsely transfer an entitlement. A permitted organisational successor must contact us and satisfy verification, legal, and billing requirements.

5. The ArtCrew Services

5.1 Studio-management functions

ArtCrew may help you manage artist profiles, artwork records and media, dimensions and condition, categories and galleries, locations, provenance, exhibitions, valuations, contacts, relationships, sales, documents, website content, social drafts and schedules, notifications, and related studio information. The features actually included in your Plan and release are those shown in the App or Order.

5.2 Cloud-first architecture and local cache

The current signed-in service is cloud-first. Supabase-hosted records and cloud object storage may be the canonical source for covered Account data, while local SQLite, device files, secure storage, and pending-mutation queues provide an offline working set and cache. You must not assume that data entered on a device remains only on that device. A selectable local-only mode may not be available. Offline changes may wait for connectivity, conflict resolution, quota, or entitlement checks before they become durable in the cloud.

5.3 Plans and entitlements

Free access may retain local viewing or other limited functions. Paid Cloud access may add authenticated sync, storage, AI, social, document, or related features. Cloud+Web may add website editing, publishing, and custom-domain functions. Exact entitlements, storage limits, route access, exports, offline actions, and downgrade behaviour must be disclosed in the current purchase interface. Server-confirmed entitlement state, not a client payment screen, controls paid access.

5.4 Preview, beta, and experimental features

Features labelled preview, beta, experimental, test, early access, or similar are under active development, may contain defects, may have lower availability, and may be changed or withdrawn. We will not use that label to avoid mandatory obligations. Do not rely on an experimental feature as the sole copy of critical records or for time-sensitive legal, tax, provenance, or commercial acts.

5.5 No bespoke or fiduciary service

Unless a signed agreement says otherwise, the Services are standard, self-service software. We do not act as your agent, fiduciary, curator, dealer, broker, representative, employer, partner, insurer, escrow provider, or custodian of original works.

6. Licence to use ArtCrew

6.1 Grant

Subject to these Terms and your Plan, ArtCrew grants you a limited, personal or internal-business, non-exclusive, non-transferable, non-sublicensable, revocable licence to install and use the object-code App and access the Services during the contract term on supported devices and browsers.

6.2 Restrictions

Except where applicable law expressly permits and cannot be excluded, you may not: copy or redistribute the App; rent or resell the Services; reverse engineer, decompile, or attempt to derive source code; bypass security, access, payment, quota, or entitlement controls; use automated extraction against non-public interfaces; interfere with integrity or availability; benchmark for a competing product without written permission; remove proprietary notices; or use ArtCrew materials to train a competing model or service. Interoperability rights granted by mandatory law are preserved, subject to the conditions of that law.

7. Your Content and permissions

7.1 Ownership

As between you and ArtCrew, you retain your rights in User Content. These Terms do not transfer ownership of your artwork, photographs, artist name, documents, contacts, or studio records to ArtCrew.

7.2 Service licence

You grant ArtCrew and its subprocessors a worldwide, non-exclusive, royalty-free licence during the contract and applicable retention period to host, store, reproduce, encode, resize, reformat, translate technical formats, create thumbnails or previews, transmit, display, back up, secure, moderate, and otherwise process User Content only to: provide and support the Services; follow your instructions; protect users and the Services; comply with law; and exercise or defend legal claims. This licence includes technical copies and transformations inherent in cloud storage, content delivery, social delivery, AI analysis requested by you, document rendering, and backups.

7.3 Published Content

When you publish or deliver Content, you additionally instruct us to make it available to the audience and third-party services you select. The associated licence lasts until you unpublish or delete the Content, subject to reasonable cache expiry, technical backups, evidence preservation, third-party copies, and legal retention. Public websites may be indexed, archived, copied, linked, scraped, or redistributed by others beyond our control. Unpublishing cannot recall copies already received by visitors, search engines, archives, social platforms, or recipients.

7.4 Your warranties

You represent and warrant that you have all rights, licences, consents, notices, and lawful bases needed for User Content and our instructed processing; that publication does not infringe copyright, moral rights, trade marks, privacy, publicity, confidentiality, database rights, contractual restrictions, or other rights; and that Content and instructions comply with law and these Terms. Where moral rights cannot be waived, you consent to technical acts reasonably necessary to provide the Services without prejudicing the author’s honour or reputation.

7.5 Content review and exports

You must review records, rights, metadata, visibility, recipients, captions, dates, prices, calculations, and generated documents before relying on, exporting, publishing, or sending them. Maintain independent copies of irreplaceable source files and periodically export important records. An export may omit secrets, temporary credentials, internal security records, privileged provider material, or data that would adversely affect others’ rights.

7.6 Feedback

If you voluntarily provide ideas, suggestions, or non-confidential feedback about ArtCrew, you grant us a perpetual, worldwide, irrevocable, royalty-free right to use it without attribution or compensation. This does not grant rights in your artwork or confidential business information.

7.7 Private Content and confidentiality

ArtCrew will treat non-public User Content as confidential and will use or disclose it only to provide and secure the Services, follow authorised instructions, comply with law, obtain confidential professional advice, or establish and defend rights. This duty does not cover information that is public without our breach, was lawfully known without restriction, is independently developed without use of the confidential information, or is lawfully received from another source. If disclosure is legally compelled, we will give notice where lawful and reasonably practicable and will disclose no more than required.

8. Privacy and third-party personal data

8.1 Our processing

The Privacy Policy explains how ArtCrew processes personal data as a controller and, in some workflows, as a processor. Device permissions are not blanket consent for unrelated processing. Optional analytics consent is separate from acceptance of these Terms and may be refused or withdrawn without losing core contractual access.

8.2 Data about other people

ArtCrew permits you to store contacts, collectors, buyers, gallery staff, collaborators, and other third parties. You must determine and document your lawful basis; provide any required privacy information; respect objections, suppression lists, confidentiality, and direct-marketing rules; collect no more than necessary; keep data accurate; and honour rights requests. Do not use ArtCrew to buy lists, scrape people, conduct unlawful surveillance, discriminate, or send unsolicited communications.

8.3 Controller–processor allocation

For Account administration, billing, security, support, service diagnostics, and ArtCrew’s own compliance, ArtCrew ordinarily acts as controller. Where an Account holder to whom data-protection controller duties apply determines the purposes and means of processing third-party personal data placed in cloud Content and ArtCrew processes it solely to provide instructed functions, that Account holder is controller and ArtCrew is processor. Schedule 1 applies to that processing.

8.4 Restricted information

Do not upload payment-card authentication data, account passwords, private cryptographic keys, government identity documents, medical records, criminal-offence data, children’s data, biometric templates, or special-category personal data unless the feature expressly requests it and you have first confirmed that the processing is lawful and appropriately safeguarded. ArtCrew is not designed as a regulated health, financial, child-safety, law-enforcement, or classified-information system.

9. Artist websites and custom domains

9.1 Publication instructions

You choose what to publish. Before publication, verify that no private contact, collector, price, sale, address, provenance restriction, unpublished work, location metadata, or confidential document is exposed. Public-safe labels and previews assist but do not replace your review.

9.2 Your website-law responsibilities

You are responsible for legal notices, consumer information, accessibility, marketing claims, image and music rights, cookies and embeds, promotions, tax disclosures, privacy information, and contact mechanisms required for your own artist website and activity. ArtCrew’s Privacy Policy covers ArtCrew’s processing; it is not automatically sufficient as the privacy notice for your visitors, customers, newsletter, analytics, or third-party embeds.

9.3 Domains and DNS

You must own or control any custom domain and maintain accurate registrar and DNS configuration. Domain registration, renewal, transfer, expiration, DNSSEC, email, and third-party registrar charges are your responsibility unless an Order expressly says otherwise. We may issue verification records, certificates, and routing instructions, but cannot guarantee uninterrupted DNS propagation, certificate issuance, search ranking, or continued control of a third-party domain.

9.4 Embeds and links

Embedded videos, fonts, media, and links may contact third parties and are governed by their terms. You must have permission to embed them and give visitors any required notice or choice. ArtCrew may block unsafe schemes, scripts, trackers, frames, or active content and may sanitize rich text to protect the Services.

9.5 Downgrade and unpublishing

If website entitlement ends or a plan is downgraded, editing, publishing, custom-domain changes, and public availability may be disabled. Draft data may remain stored for a reasonable recovery period or until Account deletion, subject to the Privacy Policy and the current Plan description. Export or copy important website content before entitlement ends.

10. Website imports

10.1 Authority to scan

You may submit only a public HTTPS website that you own, control, or are authorised to scan and import. Your instruction authorises ArtCrew and Cloudflare infrastructure to fetch permitted pages and image candidates, inspect response metadata, sanitize and re-encode accepted images, and store private previews for your review.

10.2 Restrictions

Do not submit internal, private, authenticated, paywalled, confidential, unlawfully scraped, or third-party sites without authority. Do not use imports to test networks, bypass access controls, discover vulnerabilities, overload a host, harvest personal data, evade robots or contractual restrictions, or import material you cannot lawfully copy.

10.3 Candidate status and retention

Imported candidates are suggestions, not a finding of ownership, authorship, originality, licence, or accuracy. You must approve each candidate and verify rights and metadata. Normal import-job and quarantine retention is approximately 30 days, with a 31-day storage lifecycle backstop; active approvals or manual-review records may follow different operational retention where required to prevent inconsistent promotion or deletion.

10.4 Remote-site effects

Remote hosts may receive ArtCrew’s import user-agent, IP addresses belonging to infrastructure providers, request timing, requested URLs, and routine protocol data. We do not guarantee that every site permits automated access or that every eligible image will be discovered.

11. Social publishing and music

11.1 Connected accounts

When you connect Instagram or Facebook, you authorise ArtCrew to receive and securely store the identifiers and access credentials needed for the selected account and to submit media, captions, schedules, and instructions to Meta APIs. You must comply with the connected platform’s terms, policies, permissions, format limits, advertising rules, and community standards.

11.2 Scheduling is not guaranteed

Scheduled delivery depends on network access, entitlement, media readiness, account permissions, provider tokens, provider review, platform APIs, quotas, and platform availability. A scheduled time is a processing target, not a guaranteed publication deadline. Check delivery status and maintain a fallback for time-sensitive announcements.

11.3 Disconnecting and deleting

Disconnecting stops new instructed publishing after queued work is cancelled or expires, but it does not delete posts or copies already delivered to a platform. Delete published content through the relevant platform where necessary. Provider-side retention, insights, comments, messages, or re-shares remain governed by that provider.

11.4 Music

Music search and previews may be supplied by Jamendo or another identified provider. Track metadata, previews, and licence labels are informational. You must read and comply with the exact licence, attribution, territory, platform, synchronisation, commercial-use, and version terms applicable at the time of use. A preview’s availability in ArtCrew does not prove that a social platform accepts the track or that every intended use is licensed.

11.5 Your publishing responsibility

You are the publisher of posts sent under your instruction. You are responsible for copyrights, music and image clearances, model releases, advertising disclosures, endorsements, promotions, sales claims, privacy, accessibility, defamation, and responses to takedowns. ArtCrew does not pre-approve your campaign or guarantee reach, engagement, revenue, or account standing.

12. AI-assisted features

12.1 How the feature works

When you expressly request an AI artwork suggestion, ArtCrew may retrieve the selected private artwork image, send an encoded copy to OpenAI for safety moderation and analysis, and return a proposed title or other enabled field. ArtCrew may record pseudonymous quota and security metadata, model version, provider request identifiers, token counts, timing, and moderation outcome. See the Privacy Policy for details.

12.2 Human review required

AI output is probabilistic and may be inaccurate, generic, offensive, incomplete, biased, unsuitable, or similar to content produced for another user. It is a draft suggestion, not a fact, appraisal, attribution, provenance determination, authenticity opinion, legal conclusion, or professional recommendation. Review, edit, and verify every output before saving, publishing, or relying on it.

12.3 Rights and use

You must have rights to submit the input. As between you and ArtCrew, ArtCrew claims no ownership in an output generated specifically for you and grants you any rights ArtCrew may have in that output, to the extent transferable. We do not warrant that an output is copyrightable, unique, non-infringing, registrable, or free of third-party rights. You are responsible for lawful use and for any transparency or labelling required when publishing AI-generated or AI-assisted material.

12.4 Safety and prohibited AI use

Do not use AI Features for unlawful biometric categorisation, identification, manipulation, discrimination, child exploitation, sexual deepfakes, impersonation, fraud, malware, rights infringement, or decisions that produce legal or similarly significant effects about a person. Safety systems may reject an image. A rejection is not a factual or legal characterisation of the artwork or artist.

12.5 Training

ArtCrew does not itself train a general-purpose AI model on User Content. An external AI provider processes requested input under its applicable API/business terms and ArtCrew’s data-protection arrangements. We will disclose a materially different use before beginning it and obtain consent where consent is legally required.

13. Contacts, sales, and documents

13.1 Studio records

Contact, collector, buyer, gallery, sale, price, provenance, condition, location, insurance, and similar records may be commercially sensitive and may concern other people. You are responsible for accuracy, access permissions, retention, lawful basis, confidentiality, and correction. Do not represent an ArtCrew status or field as independent verification.

13.2 Documents and templates

Invoices, certificates, consignment documents, reports, exports, labels, and templates are productivity tools. They may require jurisdiction-specific clauses, tax fields, numbering, signatures, disclosures, currency treatment, consumer rights, or professional review. Generated files are not legal, tax, accounting, insurance, valuation, conservation, or authenticity advice. You must correct placeholders and verify parties, dates, amounts, VAT, rights, and applicable law before use.

13.3 No transaction intermediary

Unless we expressly launch a separate transaction service, ArtCrew does not list works for sale as a marketplace, take custody of sale proceeds, conduct know-your-customer checks for your buyers, calculate artist-resale royalties, determine export licences, collect sales taxes on your art transactions, or settle disputes between you and a buyer.

13.4 Exports

CSV, archive, image, and document exports may not be restorable backups unless expressly described as such. Spreadsheet software can interpret cells as formulae, and file recipients can alter exported data. Inspect exports, handle them securely, and use trusted tools.

14. Acceptable use

You must not use the Services, assist another person to use them, or submit Content to:

• break applicable law, court orders, sanctions, intellectual-property rights, privacy, confidentiality, consumer, advertising, competition, tax, export, or platform rules;
• exploit or endanger children; promote trafficking, terrorism, credible violence, or criminal activity; or distribute unlawful sexual or extreme-violence material;
• defame, harass, threaten, stalk, discriminate against, deceive, impersonate, or expose private information about another person;
• upload malware, malicious code, stolen credentials, corrupted files, or material designed to evade moderation or security controls;
• probe, scan, penetrate, overload, disrupt, or circumvent ArtCrew or another network, or perform denial-of-service, credential-stuffing, scraping, or automated-account attacks;
• send spam, unlawful direct marketing, deceptive promotions, pyramid schemes, fake engagement, or unauthorised automated messages;
• misrepresent ownership, authorship, authenticity, provenance, value, edition, availability, charitable affiliation, or endorsement;
• collect or publish personal data without authority or use the Services for surveillance, facial recognition, data brokerage, or high-risk profiling;
• abuse trials, refunds, chargebacks, quotas, promotional offers, app-store programs, or payment methods;
• resell, white-label, mirror, or commercially exploit the Services except under a signed agreement; or
• cause ArtCrew or its providers to breach law, contract, security standards, or third-party rights.

Security research conducted in good faith under our responsible-disclosure instructions is not prohibited merely because it tests a security boundary, provided it avoids privacy invasion, persistence, destructive action, service disruption, social engineering, extortion, and public disclosure before remediation.

15. Illegal content, moderation, and complaints

15.1 Restrictions and tools

We may restrict Content, features, visibility, publication, imports, links, domains, or Accounts when reasonably necessary to enforce these Terms, comply with law or a provider requirement, protect rights or safety, investigate abuse, preserve evidence, or maintain security. Measures may include sanitisation, file and URL validation, rate limits, malware and abuse signals, provider safety moderation invoked for an AI request, human review, unpublishing, removal, suspension, or termination. We do not undertake a general obligation to monitor all User Content.

15.2 Notice of allegedly illegal content

Anyone may send an illegal-content or rights notice to support@artcrew.io. A sufficiently precise notice should include: the exact URL or identifier; a reasoned explanation of the alleged illegality and relevant jurisdiction; evidence of authority or rights where applicable; the notifier’s name and email except where law permits anonymity; and a good-faith statement that the information is accurate. We may request more detail. Knowingly false or abusive notices may expose the notifier to liability.

15.3 Decision and reasons

We will process sufficiently precise notices in a timely, diligent, objective, and non-arbitrary manner. Where required, we will acknowledge receipt, communicate the decision and redress options, and give an affected Account holder a clear statement of reasons describing the ground, territorial scope, duration, use of automation, and available complaint path, subject to lawful restrictions and safety.

15.4 Internal complaint

An affected user may challenge a moderation decision by replying to the decision or emailing support within six months, identifying the decision and reasons for challenge. A suitably qualified person will review the complaint where required; automated systems will not be the sole reviewer of the complaint. Reinstatement may be refused where law, safety, rights, evidence preservation, or repeated abuse requires restriction.

15.5 Authorities and serious offences

We may preserve and disclose information in response to a valid legal request and may report suspected criminal offences involving a threat to life or safety where applicable law requires. We scrutinise requests and disclose only what we reasonably believe is legally required.

15.6 DSA contacts

The recipient point of contact is support@artcrew.io; communications are accepted in English. Any additional supported language will be published once operationally confirmed. The authority point of contact and any EU legal representative required by the Digital Services Act must be formally designated and published before the relevant hosting service is offered in the EU.

15.7 Repeated misuse of notices or Content

After prior warning where required, we may suspend for a reasonable period a recipient that frequently provides manifestly illegal Content or a notifier that frequently submits manifestly unfounded notices or complaints. We will assess the number and proportion of items, gravity and consequences, apparent intention, and surrounding circumstances case by case. We will not impose a suspension solely because a person made an unsuccessful good-faith complaint or rights claim.

16. ArtCrew intellectual property

ArtCrew and its licensors own the Services, software, source and object code, interfaces, visual systems, databases as compilations, documentation, templates created by ArtCrew, trademarks, trade dress, logos, and all related rights, excluding User Content. No rights are granted except the express licence in Section 6. “ArtCrew” and its logo may not be used to imply endorsement, affiliation, or origin without written permission.

Some components are distributed under open-source licences. Those licences govern the relevant components and prevail over inconsistent restrictions in these Terms. Third-party fonts, icons, libraries, music, media, and templates may have separate attribution and licence terms.

17. Third-party services and app stores

17.1 Independent services

The Services interoperate with providers such as Supabase, Cloudflare, Stripe, OpenAI, Sentry, PostHog, Apple, Google, Meta, Jamendo, YouTube, registrars, and device operating systems. Their services may be unavailable, changed, rate-limited, rejected, or discontinued. Their own terms and privacy notices apply to your direct relationship with them. ArtCrew is responsible for its selection and use of processors to the extent required by law, but not for a third party’s independent products or your breach of its terms.

17.2 App-store terms

If you download the App from Apple or Google, these Terms are between you and ArtCrew, not the store. The store may impose additional usage rules. To the maximum extent permitted by law: ArtCrew, not the store, is responsible for the App, maintenance, support, and claims; the store has no obligation to provide maintenance or support; and the store is a third-party beneficiary of this Section and may enforce it. Nothing reduces a store’s mandatory refund or statutory obligations.

17.3 Alternative payments

Where an EU app-store program permits or requires an external link or alternative payment, the store may display a disclosure, generate attribution tokens, receive transaction reports, or charge fees. Apple and Google are not the seller or payment processor for an ArtCrew Stripe subscription. Questions about the ArtCrew subscription must be directed to ArtCrew, while store-account or platform questions remain with the store.

18. Trials, subscriptions, and payment

18.1 Pre-contract information

Before you place an Order, the purchase interface will identify the main characteristics, Plan, total price inclusive of applicable VAT where stated, billing interval, renewal, minimum duration, payment method, trial terms, cancellation route, and relevant technical or territorial conditions. Review and correct input errors before confirming. The final ordering control will be labelled clearly and unambiguously to indicate that activating it creates an obligation to pay. If that requirement is not satisfied, the Consumer is not bound to the extent applicable law provides. The Order confirmation will be provided on a durable medium, normally email or an Account record you can retain.

18.2 Trials

Where offered, the ArtCrew trial lasts 14 days, requires no card, does not renew automatically, is available once per Account, and may be unavailable after a prior successful payment. Trial eligibility and timing are server-authoritative. We may prevent duplicate, fraudulent, or technically overlapping trials. Ending a trial does not delete eligible data but may restrict editing and cloud functions under the disclosed access matrix.

18.3 Recurring subscription

A monthly or yearly Plan renews automatically for successive periods of the same length until cancelled. By ordering, you authorise Stripe to charge the payment method for the initial and recurring amounts, including disclosed taxes and authorised price changes. The displayed Order—not marketing copy—controls the amount and interval. A successful payment interface does not activate paid access until ArtCrew receives and verifies canonical provider state.

18.4 Stripe, SCA, and payment methods

Stripe processes payment details, Strong Customer Authentication, Apple Pay, Link, billing addresses, invoices, refunds, and disputes. ArtCrew does not receive full card numbers or card security codes. Your bank or wallet may impose additional terms. Delayed, incomplete, failed, disputed, reversed, or fraud-flagged payment may leave access pending, restricted, or revoked until canonical state is resolved.

18.5 Cancellation

You may cancel future renewal through the ArtCrew billing portal or other cancellation control identified in the Account. Cancellation normally takes effect at the end of the current paid period; access remains until the disclosed expiry unless refunded, disputed, or legally terminated earlier. Deleting the App, signing out, disconnecting a store, or stopping use does not itself cancel a subscription. We will not impose a cancellation method more burdensome than permitted by law.

18.6 Failed payment and grace

If payment fails, we or Stripe may retry in accordance with the Order and provider rules and may request an updated payment method. Any grace period is discretionary unless shown in the Order or required by law. We will not charge undisclosed collection fees. You remain responsible for valid amounts due, subject to your defences and mandatory rights.

18.7 Taxes and invoices

Consumer prices are displayed inclusive of applicable VAT where required. You must provide an accurate billing address and tax information. Business customers are responsible for reverse-charge, deduction, withholding, or reporting duties applicable to them, but may not deduct an amount unless law requires. ArtCrew remains responsible for taxes imposed on ArtCrew’s net income and for its own statutory filing duties.

18.8 Refunds, disputes, and chargebacks

Refund eligibility is governed by mandatory law, the withdrawal provisions below, the Order, and any discretionary policy stated at purchase. Contact us before initiating a chargeback so we can investigate; this does not restrict your lawful chargeback or complaint rights. Fraudulent or bad-faith chargebacks may lead to suspension and recovery of reasonable proven costs where law permits.

19. UK and EU/EEA consumer withdrawal rights

19.1 Statutory right

If you are a UK or EU/EEA Consumer entering a distance contract, you generally have 14 days from conclusion of the paid service contract to withdraw without giving a reason, unless a lawful exception applies. The commercial no-card trial is separate and does not replace or shorten this statutory right.

19.2 How to withdraw

Before the deadline, send an unequivocal withdrawal statement to support@artcrew.io or the registered office in Section 1. You may use Schedule 2 but do not have to. Include enough information to identify the contract. It is sufficient to send the notice before the period expires.

19.3 Online withdrawal function

For a contract concluded through an online interface, ArtCrew will provide the prominently displayed, continuously available withdrawal function, confirmation step, and durable-medium acknowledgement required by applicable implementing law during the withdrawal period. The functional route must be deployed and verified before paid EU Orders are enabled; this paragraph does not deem an unimplemented interface compliant.

19.4 Immediate performance

If you expressly request that paid Services begin during the withdrawal period, performance may begin immediately. If you then withdraw before the service is fully performed, you may owe a proportionate amount for the service supplied up to withdrawal, but only where applicable law and the required pre-contract disclosures permit it. You lose the withdrawal right for a fully performed service only after the legally required prior express consent and acknowledgement. Any separate supply of digital content not supplied on a tangible medium follows the specific statutory rules for that category.

19.5 Effects

We will reimburse eligible payments without undue delay and no later than 14 days after receiving your withdrawal notice, using the original payment method unless you expressly agree otherwise and incur no fee. We may deduct only a lawful proportionate amount described above. Withdrawal ends access under the withdrawn contract but does not require deletion of your Account; you may separately export or delete data.

20. Digital-service conformity and updates

20.1 Mandatory conformity

Consumers receive all statutory rights concerning supply, functionality, compatibility, accessibility, continuity, security updates, and conformity of digital services. Where the Services fail to conform, you may be entitled to have them brought into conformity, receive a proportionate price reduction, or terminate and receive reimbursement. Time limits, presumptions, and remedies are those of the law applicable to you.

20.2 Updates

We may provide updates needed to maintain conformity and security. You should install updates within a reasonable time after being informed. We are not responsible for a non-conformity caused solely by your failure to install a properly supplied update where we informed you of availability and consequences and the failure was not due to defective instructions.

20.3 Other modifications

We may modify a continuously supplied digital service without additional charge where these Terms permit and there is a valid reason, including security, legal or provider changes, interoperability, technical environment, capacity, abuse prevention, accessibility, or product improvement. If a modification negatively affects a Consumer’s access or use more than minimally, we will provide clear advance notice on a durable medium and the right to terminate free of charge within the statutory period, unless we allow continued access to a conforming unmodified version without extra cost.

21. Availability, offline use, and backups

21.1 Availability

We aim to operate the Services with reasonable care and skill, but do not promise uninterrupted or error-free availability unless an Order includes a service level. Maintenance, emergencies, provider incidents, networks, app stores, DNS, device storage, quotas, security controls, and force majeure may interrupt access. We will use reasonable efforts to communicate material planned interruptions and restore service.

21.2 Offline use and sync

Offline access is limited to data and entitlement evidence cached on the device. Changes may remain pending, conflict, fail, or be rejected when connectivity returns. Server rules, ownership, quotas, and finite entitlement deadlines still apply. Never assume an offline success indicator means a cloud, payment, publishing, or provider action completed.

21.3 Your backup duty

Cloud redundancy and local caching reduce risk but are not a substitute for independent copies of irreplaceable images, legal records, tax documents, provenance evidence, or original files. Use exports and keep source materials in a separate secure location. We remain liable where mandatory law makes us responsible for data loss, but your reasonable backup practices may affect avoidable loss.

21.4 Device risks

Deleting the App, clearing storage, losing a device, OS restoration, insufficient storage, rooted or jailbroken devices, malware, and failed migrations can affect local copies. Device and platform backups may retain local data beyond deletion from the live App. Secure devices with current software, authentication, encryption, and remote-loss controls.

22. Security and responsible disclosure

We use proportionate technical and organisational measures, but no service is invulnerable. You must use supported software, protect sessions, restrict device access, verify recipients, and avoid uploading unnecessary secrets. If you discover a vulnerability, email support@artcrew.io with reproducible details and give us reasonable time to investigate before public disclosure. Do not access data beyond what is necessary to demonstrate the issue, retain it, extort payment, disrupt service, or test third-party systems without permission.

23. Suspension, termination, and account deletion

23.1 Suspension

We may temporarily restrict an Account or feature where reasonably necessary for security, suspected compromise, unlawful Content, material breach, payment failure, provider requirement, risk to others, legal process, or investigation. Where lawful and safe, we will give reasons and an opportunity to cure or appeal. Measures will be proportionate to the issue.

23.2 Termination by you

You may stop using ArtCrew, cancel renewal, and request Account deletion. Stopping use does not cancel unpaid amounts or third-party posts. Before deletion, export data you need. Account deletion is designed to cancel eligible recurring Stripe resources, remove eligible cloud and authentication data, and pseudonymise narrowly retained transaction or reporting records, but provider, legal, backup, public-cache, and third-party retention may continue as described in the Privacy Policy.

23.3 Termination by ArtCrew

We may terminate for a material breach not cured within a reasonable period after notice, repeated breaches, serious illegality or safety risk, fraud, prolonged payment default, provider or legal prohibition, or discontinuation of the Services. Immediate termination is permitted where delay would create material harm or be unlawful. A Consumer receives any mandatory refund for prepaid unavailable service.

23.4 Effect

On termination, your licence and access end except for legally required account, export, billing, complaint, and remedy functions. Sections intended by nature to survive—including ownership, accrued payment, confidentiality, lawful retention, disclaimers, liability, disputes, and general provisions—continue. Termination does not erase third-party copies or extinguish accrued rights.

24. Changes to the Services, prices, and Terms

24.1 Terms

We may update these Terms for law, security, provider, product, or operational reasons. We will identify the version and date. Material changes will be notified reasonably in advance by email, in-App notice, or another durable method where required, and may require affirmative re-acceptance. Changes do not retroactively reduce accrued rights. If you reject a materially adverse change, you may stop using the affected Service and exercise any statutory termination right.

24.2 Prices

We may change a renewal price only with the notice, consent, cancellation opportunity, and timing required by law. A change ordinarily applies no earlier than the next renewal after effective notice. Taxes may change as law or a verified billing location changes. We will not use silence, inactivity, or a pre-ticked control as consent where affirmative consent is required.

24.3 Discontinuation

We may discontinue a non-essential feature for a valid reason. If we discontinue a material paid feature without a reasonably equivalent alternative, Consumers receive the remedies required by digital-content and consumer law, and Business Users may terminate the materially affected Order and receive a pro-rata refund of prepaid fees for the unavailable period.

25. Warranties and disclaimers

25.1 Statutory standard

We will supply the Services with reasonable care and skill and in conformity with applicable mandatory law. Any express service description in an Order is part of that commitment.

25.2 Matters we do not promise

Subject to Section 25.1 and mandatory law, ArtCrew does not warrant that: every feature will suit your particular workflow; third-party services will remain available; every sync conflict, import, publication, scheduled post, AI suggestion, document, or notification will complete; public content will obtain a search ranking or audience; records prove authenticity, title, value, condition, provenance, insurance coverage, tax treatment, or legal compliance; or User Content will never be lost, copied, challenged, or exposed through your instruction or device.

25.3 Professional matters

Content, templates, calculations, suggestions, and support are general software outputs and information. Obtain a qualified lawyer, accountant, tax adviser, conservator, valuer, insurer, customs adviser, or other professional for decisions requiring that expertise.

26. Liability

26.1 Non-excludable liability

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence; fraud or fraudulent misrepresentation; wilful misconduct or gross negligence where it cannot be limited; breach of mandatory consumer, data-protection, product-safety, or digital-service rights; or any other liability that law does not permit us to exclude or limit.

26.2 Consumers

If you are a Consumer, we are responsible for loss or damage that is a foreseeable result of our breach of these Terms or failure to use reasonable care and skill. Loss is foreseeable if it was obvious or both parties knew it might happen when the contract was formed. We are not responsible for business losses arising from Consumer use, or for loss caused by your unlawful instruction, failure to follow reasonable instructions, unsupported modification, or a third party outside our control, except where law assigns that risk to us. Your statutory rights and remedies remain unaffected.

26.3 Business Users

If you are a Business User, subject to Section 26.1: neither party is liable for indirect or consequential loss, loss of profit, revenue, opportunity, anticipated savings, goodwill, or business interruption; ArtCrew is not liable for loss of User Content to the extent it could reasonably have been avoided by maintaining the independent copies required by Section 21.3; and ArtCrew’s aggregate liability arising from an Order in any rolling 12-month period is limited to the greater of EUR 100 and 100% of fees paid or payable for that Order in the preceding 12 months. These exclusions do not apply to amounts due, misuse of the other party’s intellectual property, breach of confidentiality, or liability under the Data Processing Terms to the extent it cannot lawfully be limited.

26.4 Allocation

The limitations in this Section apply across contract, tort (including negligence), breach of statutory duty, restitution, and other causes of action, and reflect the fees and availability of insurance, but only to the extent fair, transparent, proportionate, and enforceable under applicable law. No failed exclusion expands liability beyond what law would otherwise impose.

27. Business-user indemnity

This Section applies only to Business Users. You will indemnify ArtCrew against third-party claims, final damages, regulatory charges lawfully recoverable from you, and reasonable external legal costs to the extent caused by: User Content infringing rights; your unlawful processing of third-party personal data; your website, sale, social post, import, or instruction; or your material breach of Sections 7–15. ArtCrew must promptly notify you, allow reasonable control of the defence where lawful, and cooperate at your expense. You may not settle by admitting ArtCrew wrongdoing, imposing non-monetary obligations on ArtCrew, or affecting another user without consent. The indemnity is reduced to the extent ArtCrew caused the loss.

28. Complaints, law, and courts

28.1 Complaints first

Contact support@artcrew.io with “Formal complaint” in the subject, the Account email, relevant dates, and requested resolution. We will acknowledge and handle complaints through a documented procedure and provide a substantive response within a reasonable period. This does not suspend a statutory deadline or require you to contact us before seeking urgent relief.

28.2 Alternative dispute resolution

If ArtCrew becomes legally obliged or contractually committed to use a named consumer alternative-dispute-resolution entity, its name, website, and participation status will be provided here and with any unresolved final complaint. We do not currently commit to a particular ADR body merely by publishing these Terms. This does not restrict a Consumer’s right to use any competent body or procedure available under mandatory law.

28.3 Governing law

These Terms and non-contractual obligations are governed by the law of England and Wales. If you are a Consumer resident in the EU/EEA or another protected jurisdiction, this choice does not deprive you of mandatory protections of the law of your habitual residence.

28.4 Courts

A Consumer may bring proceedings in any court that has jurisdiction under applicable consumer law, including where available the courts of the Consumer’s habitual residence; nothing requires a Consumer to litigate exclusively in England. ArtCrew will bring proceedings against a Consumer only in a forum permitted by mandatory law. For Business Users, the courts of England and Wales have exclusive jurisdiction, except that either party may seek urgent protective or intellectual-property relief in any competent court.

29. General provisions

29.1 Force majeure

Neither party is liable for delay or failure caused by events beyond its reasonable control, including widespread network, cloud, platform, power, labour, civil-emergency, natural-disaster, epidemic, war, sanctions, government, or cyber events, provided the affected party takes reasonable mitigation steps. Payment already due and mandatory consumer remedies are not excused.

29.2 Assignment

You may not assign the contract without our consent, except a Business User may assign it with its entire business to a solvent successor that agrees in writing and is not a competitor or sanctioned person. We may assign the contract in connection with a genuine reorganisation, financing, or transfer of ArtCrew, provided this does not reduce Consumer guarantees and you receive notice where required.

29.3 No waiver

A delay in enforcing a right is not a waiver. A waiver must be clear and applies only to the specific instance.

29.4 Severability

If a provision is unlawful or unenforceable, it will be disapplied or reduced only to the minimum extent necessary, and the remainder continues where legally possible. A court may not rewrite an unfair Consumer term to preserve an impermissible advantage for ArtCrew.

29.5 Entire agreement and reliance

For Business Users, the contract documents are the entire agreement about their subject and replace prior statements, without excluding fraud. Consumers may rely on binding pre-contract information and representations that applicable law makes part of the contract.

29.6 No third-party rights

Except for app-store beneficiaries under Section 17 and data subjects who receive third-party rights under incorporated Standard Contractual Clauses, no third party may enforce these Terms under the Contracts (Rights of Third Parties) Act 1999.

29.7 Notices and language

We may send operational and legal notices to your Account email, in the App, or by another durable method. You must keep contact details current. English is the contract language unless mandatory local law or an expressly adopted translation applies. A convenience translation will be interpreted consistently with the English version, but the version more favourable to a Consumer controls where mandatory law so requires.

29.8 Relationship

The parties are independent contractors. These Terms do not create partnership, employment, agency, franchise, fiduciary duty, or joint venture.

30. Contact and legal notices

For support use the Help Center. Use a clear subject such as “Privacy request”, “Withdrawal”, “Formal complaint”, “Illegal Content Notice”, “Copyright notice”, or “Security issue”.

Schedule 1 — Data Processing Terms

1. Scope and precedence

This Schedule is a data processing agreement under Article 28 GDPR and equivalent law. It applies where an Account holder to whom data-protection law applies as a controller (“Controller”) submits personal data for which it determines purposes and means and ArtCrew processes that data solely to provide the Services (“Customer Personal Data”). It does not apply to processing for which ArtCrew is an independent controller or where the household exemption lawfully applies. If this Schedule conflicts with the main Terms on Customer Personal Data, this Schedule prevails.

2. Processing details

3. Instructions and legality

ArtCrew will process Customer Personal Data only on documented instructions in the contract, configured features, and authorised Account actions, including transfers necessary to supply them, unless law requires otherwise. If legally permitted, ArtCrew will inform the Controller before required processing. ArtCrew will promptly inform the Controller if, in its opinion, an instruction infringes applicable data-protection law and may suspend the affected instruction pending clarification.

4. Controller obligations

The Controller warrants that its instructions and processing are lawful; it has given required notices and obtained required consents or other lawful bases; data is adequate, relevant, accurate, and limited; rights requests and direct-marketing rules are honoured; and its Account access is appropriately controlled. The Controller decides whether the Services are suitable for its risk and must conduct any required data-protection impact assessment.

5. Confidentiality and personnel

ArtCrew will limit Customer Personal Data access to personnel and contractors who need it, are subject to confidentiality, and receive appropriate privacy and security instructions. Confidentiality continues after access ends.

6. Security

Taking account of state of the art, implementation costs, and processing risk, ArtCrew will maintain measures designed to protect confidentiality, integrity, availability, and resilience. Measures may include encrypted transport; provider-managed cloud encryption at rest; tenant and owner access controls; row-level authorisation; encrypted social tokens and secrets; least-privilege service roles; bounded uploads and URL validation; logging and redaction; backups and recovery procedures; dependency and vulnerability management; incident response; and periodic testing. Local device data also relies on operating-system protections and is not represented as field-level encrypted in every local database.

7. Subprocessors

The Controller gives general authorisation for subprocessors identified in the Privacy Policy or a maintained subprocessor notice. ArtCrew will bind subprocessors to data-protection obligations no less protective than required by Article 28 for their processing. Where required, ArtCrew will give reasonable advance notice of a new subprocessor. The Controller may object on reasonable data-protection grounds; the parties will seek a practical alternative, and if none exists the Controller may terminate only the affected Service without penalty. ArtCrew remains responsible for its subprocessor obligations as required by law.

8. Rights and compliance assistance

Taking account of the processing and information available, ArtCrew will reasonably assist the Controller with data-subject requests, security, breach notification, consultations, and impact assessments. If ArtCrew receives a request concerning Customer Personal Data, it may direct the requester to the Controller and will not respond substantively unless authorised or legally required. Additional work beyond self-service features may be charged at reasonable disclosed rates where law permits.

9. Personal-data breaches

ArtCrew will notify the Controller without undue delay after becoming aware of a personal-data breach affecting Customer Personal Data and provide available information about nature, likely consequences, affected categories, measures, and contact point. Initial information may be supplied in phases. Notification is not an admission of fault. The Controller is responsible for its own regulatory and data-subject notifications.

10. Return and deletion

During the term, the Controller may use available export functions. On termination or valid deletion instruction, ArtCrew will delete or return Customer Personal Data at the Controller’s choice where reasonably available, except data retained under law, secure backups awaiting ordinary overwrite, public or third-party copies outside ArtCrew’s control, and independent-controller records. Retained processor data remains protected and is not used for a new purpose.

11. Audits

ArtCrew will make information reasonably necessary to demonstrate Article 28 compliance available, such as policies, architecture descriptions, certifications, or audit summaries. If that is insufficient, the Controller may conduct one proportionate audit per year on reasonable notice, during business hours, without accessing other users’ data or compromising security. An independent auditor must be bound by confidentiality. The Controller pays audit costs unless the audit identifies a material ArtCrew breach. The frequency limit does not restrict a competent supervisory authority, a legally required audit, or a reasonable additional audit following a material breach or material change in processing.

12. International transfers

ArtCrew will use a lawful transfer mechanism for restricted transfers, such as an applicable adequacy regulation or decision, the European Commission’s Standard Contractual Clauses (“SCCs”), the UK International Data Transfer Agreement or Addendum, or another valid safeguard. The parties will document transfer mapping, assess destination-law risk, implement supplementary measures where appropriate, respond to government-access requests in accordance with law, and make the applicable safeguard available as required.

Where an EEA Controller transfers Customer Personal Data to ArtCrew and no adequacy decision or other safeguard covers the transfer, the parties incorporate Module Two (controller to processor) of the SCCs adopted by Commission Implementing Decision (EU) 2021/914. Clause 7 applies; Clause 9 uses Option 2 general written authorisation with the advance notice required by Section 7; the optional wording in Clause 11 does not apply; Clause 17 is governed by Irish law; and Clause 18 selects the courts of Ireland. Annex I.A identifies the Account holder as data exporter using its Account contact details and Nouille Studio Limited as data importer using Section 30; Annex I.B is completed by Section 2 of this Schedule, with continuous or user-initiated frequency during the contract and the stated retention; Annex I.C is the authority determined under Clause 13; Annex II is completed by Section 6; and Annex III is the current recipient list in the Privacy Policy. The SCCs prevail over inconsistent contract terms.

For a restricted transfer governed by UK law, the parties incorporate the then-current ICO International Data Transfer Addendum to the EU SCCs where suitable, with its mandatory tables completed by the contract, this Schedule, and the Privacy Policy; otherwise they will execute the UK International Data Transfer Agreement. If a selected optional term is invalid for a particular transfer, the nearest valid selection preserving data-subject rights applies, and the parties will promptly execute any replacement reasonably required by law.

13. Controller contact

The Account owner is the Controller contact unless another contact is given in writing. ArtCrew’s contact is the address in Section 30. The Controller must promptly communicate any change to instructions, risk, or contact details.

Schedule 2 — Model withdrawal form

Complete and return this form only if you wish to withdraw from an eligible contract. You may instead send any unequivocal statement.